jeetwing's Privacy Policy

This Privacy Policy ("Policy") is established by the authority operating the jeetwing platform (https://jeetwing.lat) and applies to all users located in Bangladesh. When you use our website, register, or use any of our services, you are considered to have given your consent to the terms of this Policy.

jeetwing gives the highest priority to the privacy of Bangladeshi players. We keep all your personal information secure using SSL encryption technology and internationally recognised data protection practices. Please read this Policy in full so you understand what information we collect, how we use it, and how we ensure its protection.

1. Data Collection

During registration, login, and use of services on the jeetwing platform, we collect the following types of information. Each piece of information is collected for a specific and legitimate purpose.

1.1 Information You Provide Directly

Information you voluntarily provide to us:

• Identity Information: Full name, date of birth, nationality, and gender.
• Contact Information: Mobile number and email address.
• Financial Information: Payment method details — bKash, Nagad, Rocket, Upay, or bank account information (not the full number, only the portion needed for verification).
• Identity Verification Documents: National ID (NID) or passport details — only for compliance with applicable regulations.

1.2 Automatically Collected Information

When you use our site, the following information is collected automatically through technical means:

• Device Information: IP address, browser type and version, operating system, and device identity.
• Usage Information: Time of site visits, pages viewed, links clicked, and session duration.
• Transaction Logs: Records of deposits, withdrawals, and gaming activity.
• Cookies and Similar Technologies: Details are discussed in section 5 below.

2. Data Use

Collected information is used only for the following legitimate purposes. jeetwing does not sell your information to any third party for marketing purposes.

2.1 Service Delivery and Operations

• Creating, verifying, and managing accounts.
• Processing transactions — deposits and withdrawals.
• Providing bonuses, cashback, and VIP benefits.
• Maintaining gaming history and account balances.

2.2 Security and Compliance

• Preventing illegal activity, fraud, and money laundering.
• Verifying user age and enforcing the 21+ policy.
• Ensuring account security and detecting suspicious activity.

2.3 Support and Communication

• Providing 24/7 Bengali live chat support.
• Sending important account-related notifications by email.
• Informing you of promotional offers and updates (subject to your consent).

2.4 Service Improvement

• Analysing user experience to improve the platform.
• Identifying and resolving technical issues.
• Planning the launch of new games and features.

3. Data Sharing

jeetwing does not sell or rent your personal information to third parties. However, information may be shared in the following limited circumstances:

3.1 Service Provider Partners

Payment processors (bKash, Nagad, Rocket, Upay, and bank transfer operators), technology infrastructure providers, and game software providers (such as Pragmatic Play, PG Soft, JILI, Spribe, Evolution Gaming, NetEnt, Microgaming, Ezugi) receive only the information necessary in their role as our partners. These partners follow their own policies that are consistent with our privacy policy.

3.2 Legal Obligations

Information may be disclosed under lawful orders from competent authorities, court directives, or applicable legal provisions. We verify legal validity before disclosing information in such cases.

3.3 Business Transfers

In the event of a company merger, acquisition, or asset sale, user information may be transferred. In such cases, we will notify you in advance.

4. Data Security

jeetwing uses state-of-the-art technology to protect your information. Our security framework operates at the following levels:

4.1 Technical Security Measures

• SSL/TLS Encryption: All data transmissions are secured through 256-bit SSL encryption.
• Encrypted Storage: Sensitive information stored in the database is kept in an encrypted state.
• Firewall and Anti-Fraud System: Advanced firewalls are active to prevent unauthorised access.
• Two-Factor Authentication: Two-step verification is required to access accounts.

4.2 Organisational Security

• Only authorised personnel are able to access your information.
• All staff receive privacy-related training.
• Regular security audits are conducted.

4.3 Response to Security Breaches

If a data security breach occurs and it affects your information, we will notify you as quickly as possible. We will also take the necessary steps to mitigate any harm.

5. Cookies Policy

Cookies are small text files stored in your browser. jeetwing uses cookies for various purposes:

5.1 Essential Cookies

These cookies are essential for the basic functionality of the site. Without them, login sessions, payment processing, and security verification are not possible. These cookies cannot be disabled.

5.2 Functional Cookies

These cookies are used to remember your preferred language, layout settings, and other personalisation preferences. They improve your experience on the site.

5.3 Analytical Cookies

These cookies are used to analyse user behaviour across different sections of the site. This information is completely anonymous and is used only to improve our services.

5.4 Cookie Controls

You can delete or disable cookies at any time from your browser settings. However, disabling certain cookies may limit some functionality of the site.

6. Your Rights

Every registered user of jeetwing enjoys the following rights. To exercise these rights, contact us at [email protected].

6.1 Right of Access

You may request a copy of your personal information held by us at any time. We will respond within 30 days of the request.

6.2 Right to Correction

If your account contains incorrect or incomplete information, you may request a correction. We will verify and correct it as quickly as possible.

6.3 Right to Deletion

In certain circumstances, you may request that your information be deleted. However, some information may need to be retained due to legal obligations or ongoing disputes.

6.4 Right to Object to Processing

You may stop marketing communications or object to the processing of specific information. Exercise this right through account settings or by email.

6.5 Data Portability

You may receive your personal information in a structured, commonly used format. Contact our support team to use this feature.

7. Data Retention Period

jeetwing retains your information only for as long as necessary. Retention periods vary depending on the type of information:

• Active Account Information: For the entire duration the account remains active.
• Transaction Records: A minimum of five years in accordance with legal requirements.
• Communication Logs: Support-related communications for up to three years.
• Marketing Information: Until consent is withdrawn or the account is closed.
• After Account Closure: All information except necessary legal and financial records is deleted.

After the specified period, information is securely deleted or anonymised in a way that no longer allows identification.

8. Minor Protection

The jeetwing platform is strictly for users aged 21 and above. We are uncompromising when it comes to protecting minors.

• Age verification is mandatory at the time of registration.
• Age is verified through a national identity card or passport.
• We do not knowingly collect any personal information from individuals under 21 years of age.
• If a minor's information is inadvertently collected, it is deleted immediately and the account is closed.

For more information, please visit our Responsible Gaming page.

9. Third-Party Services

The jeetwing platform integrates various third-party software and services that help us maintain the quality of our services.

9.1 Game Providers

Software from various game providers including PG Soft, Pragmatic Play, JILI, Spribe, Evolution Gaming, NetEnt, Microgaming, and Ezugi operates on our platform. Some technical data may be processed on these providers' servers during gameplay. However, this data does not constitute personally identifiable information.

9.2 Payment Partners

Transactions are completed using the payment gateways of bKash, Nagad, Rocket, Upay, and various banks. Payment information is handled in accordance with each partner's own security protocols.

9.3 External Link Policy

No links to external sites are provided from the jeetwing website. All our links are limited to our own domain.

10. Changes to the Policy

jeetwing may update this privacy policy from time to time. When changes are made, the following process will be followed:

• A notice will be published on the website before any policy changes take effect.
• Registered users will be notified by email about significant changes.
• The date of the change will be noted at the top of the page as "Last Updated".
• Continued use of the platform after any changes will be considered acceptance of the new policy.

If you do not agree with the new policy, please stop using the platform and contact [email protected] to close your account.

Previous versions of the policy may be provided upon request.

11. Contact & Complaints

For any questions, concerns, or requests regarding privacy, please contact our support team. Our Bengali-speaking team is available 24 hours a day, 7 days a week.

Contact Methods

• Email: [email protected]
• Live Chat: Get 24/7 support in Bengali through the chat option on the website.

Complaints Process

If you have a complaint about how your personal information is handled:

1. First, send a detailed complaint to [email protected].
2. We will provide an initial response within 3 business days.
3. For complex matters, resolution may take up to 30 days.
4. If you are not satisfied with the resolution, we will guide you toward alternative solutions.